When a company needs to collect debts that have not been paid, they have the option of taking on the services of an external entity. This entity can take on the task of demanding payment for the debt, and it is called a collection agency. The name implies the purpose of a collection agency: to follow up on the client and make sure that the debt is paid.
Why do companies hire collection agencies? We all know how much of a difficult situation it is to be behind on payments and have debts left and right. Oftentimes, these situations snowball and even though you don’t mean it, it can be hard to deal with all your financial obligations. You might even find yourself hiding from your creditors at some point. You can then imagine just how frustrating it also is on the part of the creditor. This is precisely why they would rather outsource the collection to another agency.
What exactly does a collection agency do? A collection agency has varied tasks, with the end goal of getting a customer to pay his debt. This goal can be achieved via different means. For example, a collection agency may send a letter first, informing the customer of his outstanding debt. This may be followed by a phone call, especially if there is no response from the customer. Additional contacts may be necessary - whether via mail, e-mail, or phone.
It is no secret that people normally do not like collection agencies, primarily because of some experiences wherein they feel that they are being harassed. New laws have been developed and are being enforced, though, so as to avoid these situations from arising.